JOB RESPONSIBILITIES
- Assist the Reservations Manager in planning, coordinating and controlling room reservation operations in the hotel.
- Handle tour groups/ ad-hoc groups, convention bookings and other correspondence pertaining to contracts by commercial companies, Travel Agents and Airlines.
- Ensure that the Front Desk staff, Reservation Agents are kept up to date with information concerning the hotel and department.
- Ensure that all daily transactions are keyed into the computer system and updated.
- Handle all incoming mails for reservations and highlights the important requirements and information.
- Attend to all replies for letters and fax with regard to room reservations.
- Perform other duties as and when assigned by the Management.
JOB REQUIREMENTS
- Possess at least a Professional Certificate/Higher NITEC in Hospitality Operations or equivalent
- At least 2 years of experience in related field
- Fluent in spoken and written English to manage hotel guests, hotel's system and various reports.
- Proficient in Microsoft Office and Hotel systems
- Strong ability to work independently as well as a team player
- Good communication and interpersonal skills
- Work well under pressure
- May be required to work nights, weekends and public holidays
