Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.
YOUR WORK ENVIRONMENT
As Omni-Channel Senior Manager, SEAO, you are responsible for the digital ecommerce platform development to further enhance the client experience in the SEAO region. You will oversee the day-to-day management and analysis of site activities optimizing brand visibility, desirability, and client experience for CELINE. You will partner with headquarters, cross-functional teams, and 3rd party vendors to ensure omnichannel strategy alignment across areas.
YOUR IMPACT
Business Development and Operations
- Support and execute the digital strategy and project in coordination with other departments (Retail, Supply Chain/Logistics, Merchandising, CRM, IT, HR, etc.)
- Day-to-day management and analysis of site activities, ensuring high-quality presentation, communication, marketing onsite, functionality, and client service to achieve overall business goals
- Supervise site operations and back-office procedures in partnership with 3rd party
- Establish and implement action plans and activities with partners (Warehouse) to identify and develop efficiencies for optimal operations
- Animate and promote digital and omni-channel services internally and externally
- Monitor and develop digital evolutions and optimization across region’s digital presence
- Drive to sustain and maximize cross-channel opportunities
- Keep updated on digital trends and innovations, share best practices within the team
- In close collaboration with HQ team, manage Digital Marketing channels: SEO, paid search, paid social campaigns…
- Manage the local agencies
- Partner with clienteling teams on the omnichannel projects to ensure overall consistency across channels
- Manage the P&L
Client Experience & Client Development
- Set Client Service objectives, ensuring CELINE standards are integrated on site, within customer service center team, and are measured regularly
- Leverage digital as a key differentiator of customer service
- Develop digital customer touch points to develop customized and enriched relationships in line with the brand image and exclusivity.
Projects/ Other
- Responsible for country project management, implementation, rollout, and follow up
- Manage relationship with vendor, stores and warehouse; Manage client services, e-logistics and relationship with agency
- Present analysis/performance results to management
KEYS FOR SUCCESS
Education:
- Bachelor’s Degree
Experience:
Qualifications
- 6-8 years’ Digital / E-commerce experience in retail and/or marketing (luxury experience a plus)
- Retail Store experience a plus
Competencies :
- Managerial, organizational, and analytical skills; strong project management
- Agency Management, Project Management, risk management, change management
- Passionate & energetic, dealing with ambiguity,
- Enthusiastic leader, results and detail oriented, good communicator and influencer with creative mindset
- Pragmatic and strategic, able to manage priorities and competing requirements, projects, reporting, ability to troubleshoot
OUR COMMITMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
