We are a fast-growing company with solutions dedicated to attractions, tours & activities, looking for a self-starter and motivated Operations Executive. He/She will be involved in the day-to-day operations, covering various aspects of e-ticketing operations management and customer support.
Responsibilities:
- Day-to-day operations
- Oversee customer support activities, including inquiries, issue resolution, and escalations, ensuring timely and satisfactory responses
- Collaborate with cross-functional teams to address user concerns, platform issues
- Products and order management in system
- Daily inventory reconciliation
- Maintain accurate database
- Proactively identify opportunities for process improvement, automation, and innovation to enhance operational efficiency and customer experience
- Handling Ad-Hoc Project
Requirements:
- Diploma, or Degree holders in any discipline are welcome to apply
- At least 1 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Operations Management, Customer Service
- Positive mindset and a passion in providing excellent guest service
- Proficiency in both English and Chinese (to liaise with Mandarin speaking customers)
Shift work/Roster: 5 days work, between Monday to Sunday (including Weekends and PH)
