Purpose of the role
To ensure profit maximisation whilst taking into account the best interests of shareholders, customers, employees, and the public. Responsibilities will include planning, organisation, and control of all activities pertaining to Development & Operations in F&B Singapore Markets by directing, guiding and evaluating the performance of individuals and teams, which contribute to the overall achievement of the company in both short-term and long-term goals.
Key responsibilities
- Provide the strategic vision, planning expertise, and operational leadership required to achieve operating goals.
- Ensures that mission, goals, strategies, and plans are clearly defined and adhered to.
- Set performance goals (KPIs) which are tailored to both short-term and long-term goals.
- Drive and direct the effective utilization and administration of the human capital, financial information, and physical resources to meet the mission, goals, strategies and plans.
- Advise the Executives Managements on strategic business development and key corporate planning issues and make recommendations on major business decisions.
- Update the Executives Managements on business activities, potential threats, opportunities, and recommended actions.
- Help determine resource allocation among divisions.
- Evaluate and take actions that are consistent with overall strategy which will lead to high performance.
- Monitor the company’s business performance against performance goals to ensure that progress is being made and corrective action - if necessary - is taken.
- Ensure adherence to annual budgets.
- Build an organisation culture in which performance matters by communicating rewards/consequences.
- Ensure that preparation and presentation of the brands’ budgetary and planning requirements are carried out in full accountability for human capital and monetary resources.
- Support in the development and implementation of human resources strategy in accordance with company policy.
- Provide leadership to the team, as it develops, by leading, managing, and motivating the team to ensure delivery of the agreed objectives.
- Support in the raw material improvement and new product development in accordance with brand standards.
- Perform other duties as assigned by the Executives Managements.
Requirement:
- Minimum Bachelor Degree in Business Management or any related discipline
- At least 10 years experience at a senior management level in international companies with an evidenced track record of achievements.
- Must demonstrate well-honed, high level negotiation skills, combined with commercial savvy; will be fully conversant in the ‘numbers’ and adept at identifying opportunities.
- Experience in branded food / retail businesses with demonstrable expertise in managing business portfolios characterised by a large number of sites and employees. Franchising would be an advantage but not a prerequisite.
- A career demonstrating rapid progression and increased responsibility, and a proven ability to develop and implement new strategies in competitive business situations.
- Successful track record of managing a P&L and really driving the numbers within a highly complex, multi-site business – ideally hospitality/leisure, and specifically food related concepts. Those currently in operations roles must also possess well-developed commercial and financial skills.
- Strong skills in driving results and experience in contributing to the evolution of the product/service offer and will be highly customer centric, blending marketing savvy with commercial pragmatism.
- A good strategic brain, coupled with a strong eye for detail and a pragmatic, hands-on approach to problem solving – must be able to balance delivery of short-term imperatives with strategic vision.
- First class relationship management skills, with a clear ability to forge strong partnerships across a wide range of internal and external stake holders.
- High emotional intelligence; will balance results orientation with empathy for his/her environment.
- Must demonstrate high levels of energy, drive and resilience, with the flexibility to thrive in a fast-paced, pressurised environment.
- Analytically rigorous, but none the less decisive in tackling issues and ensuring delivery.
- Resourceful, creative and proactive. Must be adept at handling ambiguity and cultural nuances.
