Responsibilities:
Own Lifecycle Asset Inventory of Edge CDN fleet
• Primary Support and Escalation for Server, Network, Circuit, Hardware and Logical Documentation and Operational Matters
• Perform Asset Operations for Addition/decommission/RMA/Migration of assets and entries into internal database and Data Centers/Warehouses
• Validation of Submission of Firm Demand Ordering and shipment tracking/delivery/acceptance
• Decommission and Accountability of equipment
• Warranty/RMA Support
• Warehouse/VMI Responsibility
• Support for Auditing process, cycle count activities, Spares/Inventory and ensure adherence to financial and compliance standards
• Interaction with Internal and External Stakeholders
• Initial POC for all Vendor Queries relating to shipment, access, and chats/communications
• Create Colocation Inbound/Outbound Shipments and track Deliveries
• Work with SCM/Planning to update and add equipment into CMDB
• Liasion between internal and external teams for hardware, circuit, and asset related
queries
• Point of Escalation of Supply Chain Operational related matters and regular cadence with external and internal teams
• Comfortable working with different Asset Management tools and software
• Perform regular audits for all site portals, inventory, and hours performed by vendors
• Schedule vendors for ERAD for Reverse logistics and oversee the activities.
• QBR for all vendors
Data Entry and Accuracy
• Maintain data integrity across multiple systems, identify root causes of, escalate, and resolve data inconsistencies
• Improve policies, standards, processes, and workflows to support operational requirements
• Inventory Database Improvement Strategy
○ Spares Inventory database
○ Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
○ Raise Site and Vendor Remote Hands to perform site audits when needed
Requirements:
The ideal candidate will have a high level attention to detail, hardware/logistics support, project management across multiple stakeholders and time zones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience working in a fast-paced environment is preferred with a plus in working in the Telco/Infrastructure field and managing external vendors and datacenters.
