Key Responsibilities:
- Respond to corporate phone calls, walk-ins and addressing inquiries
- Manager customer feedback or complaints, record details, and work towards timely resolution
- Ensure customer requests are attended to promptly and build long term relationships
- Analyse customer data to identify patterns and trends
Requirements:
- Diploma in any discipline
- Excellent verbal and written communication skills
- Ability to handle challenging situations with composure
- Experience in handling customer escalations and driving insights for process improvement
