The Solution Manager is responsible for the effectiveness of solution design in PSABDP contract logistics function globally. This role is focused on analysing complex information from various angles and creating cost-efficient, operationally viable, and innovative solutions to meet customer needs. Additionally provide support for the operational improvement and reengineering of existing processes and setups to maintain competitive cost levels.
Key Responsibilities
1.Customer (Internal & External)
§ Liaise with PSABDP customers and business development staff to understand customer supply chain requirements
§ Provide analysis and design support in the pursuit of new business, operational implementations and re-engineering initiatives
§ Collect and analyze data relating to logistics operations
§ Utilize PSABDP’s Standard tools for developing, modeling, evaluating and selecting appropriate solution options
§ Clearly outline solutions in appropriate formats for presentation to customers. Participate in customer presentations where required
§ Drive collaborative efforts between country and product leaders within PSABDP to meet the customer needs
§ Work with external consultants to deliver solution design projects namely customer RFQ responses, renewal
§ Provide guidance to subordinates in complex solutions design
2.Process
§ To gather data collection and verification of assigned project
§ To discuss and alignment on designed solutions with Contract Logistics Head, operation team, Business Development team and other key stakeholders before submission
§ To generate and update documents for knowledge management based on individual experience of Business Development and projects completed.
§ To innovate and improve in working practices facilitating to the development of the team methodology
§ To promote the best practice with peer manner and team attitude. For example, development of resource planning, development of Knowledge Management
§ To support a continuous improvement activity for current operations
§ To act as the internal focal point for access to Logistics Solutions expertise
§ To ensure that all recommended solutions, implementation plans, meet the requirements
§ To provide general local administrative support to divisionally based business development and solutions team members
§ To report on agreed format on monthly basis, information required for development team meetings
§ Develop effective customer presentation of the appropriate solutions as part of the pursuit teams
§ To develop a productivity data base of existing operations and cost database of vendors, assets/Capex, Labor, MHE, Costs, and all other information used in developing Solutions.
Required Skills, Experience and Educational Qualifications
1.Experience
· 5+years’ experience with a wide variety of solution design across different industries. Experience in Life Sciences, Chemical, Electronics & related verticals will be seen a positive
· Experience in working with regional/ global teams
· Demonstrable understanding of logistics and supply chain management design principles, and demonstrates the ability to utilize this understanding in the sales process
· Understanding in market sectors outside of our core listed above
2.Education
· Degree in relevant discipline
· Masters in relevant discipline
3.Key Capabilities & Competencies
· In-depth knowledge of warehousing, transportation, and broader supply chain topics
· Strong Knowledge of the Contract Logistics Business
· Advanced Computer Proficiency ( MS Excel, Word, PPT, Visio)
· Understanding of modeling/simulation/CAD tools such as AutoCAD is desirable.
· Know-how of process flow diagrams, time & motion studies
· Analytical skills
· Communication/ Presentation skills
· Customer centric
· Self Starter
· Result Driven
4.Business Competency
Customer Orientation: Focused on identifying and understanding customer’s needs. Assist customers in an efficient and engaging manner.
Planning & Organizing: Set clear and realistic goals and objectives. Establish courses of action and sequences of steps to ensure that activities and objectives are efficiently achieved. Good personal organizational skills. Schedule time effectively and uses efficient work methods and tools.
Decision Making: Timely and appropriate choices based on accurate analysis and experience. Use of sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
Business Acumen: Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company.
Cross Border Thinking: Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.
Strategic Focus: Able to discern key trends in the contract logistics business, identify opportunities and formulate strategies to take advantage of such trends and opportunities.
5.Personal
Influencing: Able to persuade others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.
Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, clarifies information as needed.
Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Not easily deterred when obstacles or delays are encountered.
