Responsibilities
Provide upscale guest service experiences for clients
Ensure clients are properly greeted upon their arrival
Promptly address guests’ requests
Actively listen to and resolve complaints
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Manage guest relations team to ensure we comply with all standards and operating procedures
Appraise team’s performance and produce regular reports
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from guests and online reviews and suggest ways to improve ratings
Establish friendly relationships with regular clients
Requirements and skills
Proven work experience as a Guest Relations Manager or similar role
Understanding of all bar management best practices and relevant laws
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
