- Ensure that outlet is strictly following the Company’s SOP, adhere to service levels and standards to increase sales, minimize costs – including food, beverage, suppliers, utilities, and labour costs.
- Develop monthly sales target, and monitor sales for respective outlet.
- Oversee and be responsible for the labour deployed at the outlets and be answerable to the management.
- Ensure that sufficent manpower is deployed at the outlet.
- Ensure that all Standard Operating Procedures are being implemented at outlets and evaluate them to suggest improvements.
- Build close relationship with the stakeholders, particularly the tenants, cleaning partners, landlords’ ops team and government agencies to facilitate smooth operations.
- Lead and motivate Outlet Managers / Supervisor / Store In Charge in achieving sales targets and customer satisfaction.
- Involved in employees' disciplinary issues and outlet manpower needs.
- Create a sound and strong working relationship with all staffs and help to develop their maximum potential.
- Responsible for P&L of outlets and work closely with Outlet Managers / Supervisor / Store In Charge and BD department to develop sales targets with strategies.
- Overlook and be responsible for inventory mix and stock level in all outlets.
- Handle customers and tenant complaints, if Outlet Managers / Supervisor / Store In Charge cannot handle
- Any other related operational issues and projects as and when required
x
