Job Purpose
The Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team
Principal Accountabilities
- Greets guests, escorts them to tables, and provides menus
- Manage waiting list as per brand guidelines
- Offer appropriate seating arrangements
- Receive and record customers dining reservations
- Ensure all orders are filled in a timely and accurate manner
- Maintain clean and organized tables and work area
- Observe proper grooming and personal hygiene at all times
- Assist waiters and head waiters when needed
- Manage event related work including setting up tables of the restaurant
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
- Handles guest problems and complaints
- Attend all regular departmental briefings and contribute to an open communication within the assigned team
- Performs other duties pertinent to this job as assigned.
Communication & Working Relationships
- Interacts with customers and shows willingness to serve them with a pleasant attitude
- Communicate professionally with the supervisor in charge
Knowledge, Skills, and Experience
- Minimum 1-2 years of experience in similar position in hospitality industry, preferred but not limited to
- Good in English
- Good communications and interpersonal skills
- Basic computer skills (Recommended to have previous experience in restaurant software)
- Customer oriented with a positive attitude and smiling face
- Friendly and approachable
- Cooperative and self-giving team player
- Ability and willingness to perform under stress
- Positive and high energy level
- A willingness to go the extra mile in ensuring guests' needs are met
- A huge passion for customer service and hospitality
Physical Requirements of the job
The job of the Hostess/Host may require:
- Covering different shifts and working during public holidays
- Stressful conditions
- Standing for long hours
