Work Location: Marina One - The Heart
Working Hours: Mon - Fri, 9am - 6pm
Responsibilities:
• Develop, propose and execute a comprehensive e-commerce strategy to drive online sales growth and market share expansion
• Define KPIs for e-commerce campaigns
• Evaluate and communicate competitor presence and activities on offline and online mediums
• Produce collateral designs to execute online marketing campaign
• Oversee the day-to-day management of the e-commerce website
• Create and manage product listings, ensuring accuracy of descriptions, images, and prices
• Set and update product prices, apply discounts, and manage promotional campaigns
• Monitor and process online orders, ensuring accurate and on-time fulfilment
• Manage online payment gateways and troubleshoot payment issues, ensuring a seamless checkout experience for customers
• Address customer inquiries, concerns, and returns related to online orders
• Collaborate with the logistic team to ensure accurate and efficient shipping and delivery of online orders
• Handle returns, exchanges, and refunds according to company policies and industry standards
• Analyse key performance metrics including traffic, conversion rates, and customer retention rate
• Analyse customers data to identify the market trends and opportunities to increase sales
• Lead the digital analytics, marketing campaign performance and engagement metrics to produce report for management
• Other Ad-Hoc duties
Requirements:
• Bachelor’s degree or Diploma in E-commerce, Marketing, Business, or a related field
• Proven familiarity with e-commerce platforms such as Redmart, shopify, shoppee, lazada, content management systems, analytics tools
• 3 years working experience in related position
• Experience in E-commerce and digital marketing is a must
• Innovate and demonstrate ability to generate new ideas
• Fluent in English and Mandarin for customer support
• Positive attitude, ability to multitask, and self-discipline are essential, allow with experience in web merchandising, retailing, market analysis, and website
management
• Strong understanding of inventory management systems
• Comfortable with pets
