JOB SCOPE
- The Supervisor will assist the Manager and Assistant Managers in planning, coordinating and managing staff and services to ensure that F&B operations run efficiently and effectively and that customer service standards are maintained at all times. Provide support to the Manager and Asst. Manager in various other administrative, training or other duties as directed to do so.
- The Supervisor will be leading a team of Captains and Service Attendants. To supervise and monitor the performance of F&B Captains and Service Attendants to ensure each and every guest is being provided a quality experience.
- Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
- Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios.
- Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
- Supervise, mentor, train, schedule and evaluate Captains and Service Attendants. Prepare and assist with Captains’ and Service Attendants’ reviews.
- Create a work environment that promotes teamwork, positive feedback, recognition, mutual respect and team member satisfaction.
- Maintains guest profiles on a daily basis and input data into the guest profile folder in the Company’s share drive.
- Represent the Assistant Managers or Manager to conduct daily pre-shift meetings and departmental meetings as needed.
- Be in-charge of daily station assignments for each shift.
- Be in-charge of updating Team Members contact details in the Company’s share drive. (including new Team Members).
- Be in-charge of issuing Learning Journals to new Team Members.
- To input Casual Labor data in the Sales force system for application of security pass access.
- To conduct SQR on Captains and Service Attendants on a daily basis when needed.
- Assist the Manager and Assistant Manager in ordering of STO or PR items in the SAP system and receive any STO or PR items on behalf of the Management.
- Review and update the captains’ and service attendants’ duty checklist with the latest SOP requirements if any, every quarterly to be submitted to the Manager for approval.
- Be in-charge of linen inventory and follow-up on any linen issues with Zerospot.
JOB REQUIREMENTS
- Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage
- Minimum 3 year in a guest service / guest contact role, preferably in a hospitality organization
- Possess food hygiene and safety certification
- Knowledge if Asian and Western cuisines, their preparation, and service
- Able to work on rotating shifts, weekends & public holidays
- Possess a well-groomed, professional appearance
- Work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively guests, management, team members and outside contacts while working under pressure and meeting deadlines. Must be able to frequently move freely about the work area, maintain manual dexterity to access computer via computer keyboard and operate equipment, such as telephones, copiers, fax machine
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
