A Retail Store Manager is responsible for managing a retail store, which includes overseeing sales, staffs and inventory. Retail Store Managers have the following duties and responsibilities:
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
- Seek ways to better promote the store, the product line and service within the store.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store remains clean and presentable at all times.
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
- Ensure customer needs are met, complaints are resolved and service is quick and efficient
- Ensure all products and displays are merchandised effectively to maximize sales and profitability
- Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas
- Protect employees and customers by providing a safe and clean store environment
- Maintain the stability and reputation of the store by complying with legal requirements
- Manage all controllable costs to keep operations profitable
- Manage stock levels and make key decisions about inventory control
- Required skills and knowledge:
- Have at least five years' experience in retail and one year experience in leadership
- Are able to motivate a team, delegate work fairly, and contribute as a team player
- Have a relentless commitment to delivering customer service excellence and building strong customer relationships
- Can show knowledge of budgeting, marketing, strategic planning, and vendor relationship management
- Have sound knowledge of technology products and the current retail environment
- Consistently deliver results and have first-class sales skills
- Are highly organized and able to communicate well both verbally and in writing
- Can speak Vietnamese is an advance
- Able to work on Weekend/ PH and night shift
