Overview
We are seeking a highly motivated and skilled TechOps Engineer to join our team. The ideal candidate will be responsible for ensuring the smooth operation and performance of GTP services, provide technical support, troubleshooting issues, and implementing solution to optimize efficiency. This is an opportunity to work in a dynamic and innovative environment. We foster a collaborative and inclusive culture that value creativity, initiative and continuous learning. If you are a self-motivated professional with a passion for technology and a drive for excellence, we invite you to apply and be an integral part of our team. Career progression opportunities exist for suitably skilled and motivated individuals in the wider GTP function.
What to Expect?
You can expect a challenging, fast paced, and dynamic environment where your views and opinions are essential to the delivery of successful technology products. You will be held accountable and responsible for your decisions, your team, how you work and the way you work. In addition, we explore the latest technologies and processes to ensure we remain up to current trends to deliver a competitive advantage to the business and value to our customers.
Purpose of the Role
As part of a Global Engineering team, you will be supporting the LBU and the Group to:
Operations:
• Provide comprehensive support for our suite of services, including monitoring, troubleshooting, and resolving issues to minimize downtime and ensure optimal performance.
Incident Management:
• Respond promptly to incidents, perform root cause analysis, and implement corrective actions to prevent recurrences. Prioritise and escalate critical issues as necessary to meet service level agreements (SLAs).
Change Management:
• Work with the release managers to ensure smooth and successful deployments, as well as to conduct post-deployment review to capture lessons learned and improve future deployment processes.
Performance Monitoring:
• Monitor service performance metrics, analyse trends, and proactively identify areas for optimization and improvement. Implement measures to enhance system reliability, scalability and efficiency.
Collaboration:
• Collaborate closely with cross-functional team, including development, infrastructure, and quality assurance, to ensure seamless integration of applications and alignment with business objectives.
Accountabilities
· [Adapt from Head of Spec]
Qualifications
· Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred).
· Certified in ITIL v3 or v4 foundation is a MUST
· Excellent communication skills and ability to articulate technical issues / requirements.
· Excellent problem-solving and troubleshooting skills.
Preferred Skills:
• Demonstrate comprehensive understanding of ITIL processes and best practices.
• Demonstrate comprehensive understanding in various monitoring systems such as Dynatrace, Sentry, Grafana, Prometheus, Azure Monitor, GCP Operation Suite, etc.
• Proficiency in Cloud technologies (e.g. AWS, Azure, GCP).
• Demonstrate understanding in operating Couchbase Database, MongoDB, as well as PostgreSQL is preferred.
• Demonstrate understanding of backup and disaster recovery concepts and tools to ensure the availability and recoverability of production systems in the event of a disaster.
• Certification in relevant technologies (e.g. Microsoft Azure, AWS) is a plus.
• Knowledge of DevOps practices such as CI/CD, infrastructure-as-a-code, and automation.
• Knowledge of software development lifecycle • Knowledge of containerization and orchestration tools such as Kubernetes Technologies and Tools
