Responsibilities
- Assist in the development, documentation, and implementation of governance frameworks, policies, and procedures for M365 services
- Collect, analyze, and report on key performance indicators (KPIs), metrics, and trends related to M365 service usage, adoption, and satisfaction.
- Develop and maintain dashboards, scorecards, and reports to track service performance
- Support user adoption initiatives by assisting in the development and delivery of training programs, workshops, and resources
- Gather user feedback and insights to identify training needs, preferences, and areas for improvement in training materials and delivery methods.
- Assist in coordinating change management activities, communications, and stakeholder engagement efforts to facilitate the adoption of the M365 initiative
- Maintain communication channels, knowledge repositories, and feedback mechanisms to ensure transparency, alignment, and accountability throughout the change process.
- Collaborate with cross-functional teams to address user concerns, resolve issues, and implement corrective actions promptly.
- Develop and maintain documentation, user guides, FAQs, and knowledge base articles to support M365 users.
- Ensure documentation is accurate, up-to-date, and accessible, following organizational standards and best practices.
- Contribute to the development of process documentation, workflow diagrams, and standard operating procedures (SOPs) to streamline operations and enhance efficiency.
Requirements:
- Familiarity with Microsoft 365 suite, including SharePoint, Teams, Exchange, OneDrive, and Power Platform.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong business analysis and ability to translate business needs to technical solutions with M365.
- Strong problem-solving skills to address challenges and find innovative solutions within the M365 ecosystem.
