Job Purpose
Provide good customer experience to the policyholders while assisting policyholders in their claims recovery journey. Health insurance is a major focus for the organisation and in this role, you will assist to drive and improve Third Party Claims Recovery rate to support the individual health insurance business.
You will be the first point of contact to the customer and financial consultants to initiate and
create awareness of the benefits of claims recovery journey.
Our goal is to identify and employ confident, self-starting, highly motivated individuals who
display high-energy and intelligence to achieving our departmental financial objectives. As
member of Health Claim Services Department, you will put your soft skills to work;
communicating with policyholders to gather the critical information necessary for the prompt and successful claims recovery.
Job Responsibilities
- You are expected to achieve targets set which involves calling of policyholders on a daily basis to initiate recovery;
- Engage and communicate with our policyholders to gather information and assist them in claim submission to third party;
- Use sound communication skills to successfully persuade and convince policyholders to proceed with the claims recovery process;
- Demonstrate and ensure standard operating procedures are met when handling outbound and inbound calls with policyholders and financial consultants;
- Ensuring proper tracking and documentation of call activities and outcomes;
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
- Any other ad-hoc assignments/projects assigned by supervisor.
Job Requirements
- Diploma or Bachelor’s Degree, insurance qualifications or equivalent experience preferably 1 year of insurance claims recovery and/or claim operations experience;
- Prior experience in customer service will be an added advantage;
- Good verbal and written communication skills;
- Team player as well as capable of individual performance;
- Excellent organizational and time management skills;
- Good interpersonal, analytical and negotiation abilities required;
- Knowledge of life insurance policy coverage, statutes, regulations and subrogation processing is a plus;
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/6291
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
