Responsibilities:
• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Preparing and presenting employee reviews.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Completing tasks assigned by the general manager accurately and efficiently.
• Coordinate all marketing requirements with Marketing team and VP of F&B.
• Able to work night shift, weekend and public holiday
Requirements:
• Stable work history.
• Must be self-motivated and possess the desire for self-development.
• Have the ability to work autonomously when required.
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Be dedicated to customer satisfaction and a great customer experience.
