Job Responsibilities:
- Overall responsible for the smooth and efficient operations of the property.
- Monitor day-to-day facilities and maintenance operations.
- Involve in ad-hoc project management and to undertake feasibility studies.
- Responsible for the setting up of SOP and to achieve KPIs.
- Responsible for annual budget preparation, planning and controlling of operating expenses and improvement/maintenance works.
- Supervise the front office, operations, housekeepers, security and maintenance staff and to ensure smooth daily operations.
- Review processes and workflow to maximize tenant's satisfaction.
- Handle tenant’s complaints, maintain a record of feedback and take remedial actions to resolve issues.
- Establish and maintain strong and positive relationships with all landlords, tenants, vendors and contractors.
- Conduct regular inspections of properties and perform preventive maintenance to keep the property functioning in good condition.
- Ensure compliance of safety & building regulations and all other statutory requirements.
- Be part of the CERT team and assist in the coordination of drills, exercises and trainings to ensure it is carried out as per schedule.
- Perform any ad-hoc task as assigned by the management.
Requirements:
- Degree in Hospitality, Business, Management or equivalent.
- Minimum 5 years of proven work experience in the Hospitality (specifically in Rooms) or Property Management industry.
- Strong leadership skills, and excellent at navigating in an unstructured environment.
- Good analytical, organisational and problem-solving skills.
- Good team player with excellent interpersonal skills.
- Able to manage and resolve conflicts equitably and in the most productive manner in accordance with the Group’s values.
- Result driven and able to work in a fast-paced environment.
- Able to create and maintain an efficient system of operation to support the business needs.
- Able to multitask and work cross-functionally with different business units.
- Candidates who is able to start work immediately or on short notice would be preferred.
