Job Summary:The Operations Executive is responsible for overseeing and coordinating the day-to-day operational activities of the organization. This role ensures the smooth functioning of business processes, enhances operational efficiency, and supports overall organizational goals.
Key Responsibilities:
1. Operational Management:Oversee daily operations to ensure efficiency and effectiveness.
Implement and monitor operational processes and procedures.
Coordinate with various departments to streamline workflow and resolve issues.
2. Process Improvement:Identify areas for improvement within operational processes.
Develop and recommend solutions to enhance productivity and efficiency.
Monitor performance metrics and implement changes as needed.
3. Resource Management:Manage and allocate resources, including personnel, equipment, and materials.
Ensure that operational resources are utilized effectively and efficiently.
4. Customer Service:Address customer inquiries and resolve issues promptly.
Ensure high levels of customer satisfaction through effective service delivery.
5. Reporting and Analysis:Prepare and present regular reports on operational performance and metrics.
Analyze data to identify trends, issues, and opportunities for improvement.
6. Compliance and Safety:Ensure adherence to company policies, procedures, and regulatory requirements.
Promote a safe working environment and ensure compliance with health and safety regulations.
7. Team Collaboration:Collaborate with team members and other departments to achieve operational goals.
Provide support and guidance to operational staff as needed.
8. Project Management:Assist in planning and executing operational projects and initiatives.
Monitor project progress and report on outcomes.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree or relevant certifications (e.g., Six Sigma, PMP) is a plus.
- Language Known : English and Chinese must.
- Experience: 3-5 years of experience in operations management or a similar role.
- Skills:Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and relevant software.
Ability to manage multiple tasks and projects simultaneously.
Strong organizational and time-management skills.
Key Competencies:
- Leadership and team management
- Strategic thinking and decision-making
- Customer-focused approach
- Adaptability and resilience
- Attention to detail
Responsibilities:
- Working closely with Trader overseeing operations relating to Contracts, Coordination of shipments with Suppliers/Customers/Ship Owners. Sound Knowledge of Shipping documentations.
- Sound knowledge of Import/Export procedures, Letter of Credit, Documentary Credit and Bank Guarantees etc.
- Daily coordination of shipment schedules, loading status and discharging status etc. Daily coordination with suppliers, customers, shipping agent, ship owners and banks etc for documentations or operational matters.
- Must have good understanding of Bulk shipment operation and Laytime calculations. Generate operations report for management (For Executive level).
