Job Description: Office Support Assistant in a Dental Clinic
Position Overview: An Office Support Assistant in a dental clinic plays a vital role in ensuring smooth daily operations by providing administrative and clinical support to the dental team. This position involves managing patient records, scheduling appointments, handling correspondence, and basic assisting. The Office Support Assistant is often the first point of contact for patients, so excellent communication and customer service skills are essential.
Key Responsibilities:
- Patient Reception and Scheduling: Greet patients and visitors in a friendly and professional manner.
Schedule and confirm patient appointments using the clinic’s scheduling software.
Answer phone calls, respond to inquiries, and provide information about clinic services. - Administrative Support: Maintain and organize patient records, ensuring they are up-to-date and accurate.
Assist with the preparation and processing of patient forms and documentation.
Manage office supplies inventory and place orders when necessary.
Assist with the preparation of treatment plans and patient correspondence. - Billing and Insurance Coordination: Assist in processing patient billing.
Handle patient payment collection and provide receipts. - General Office Duties: Maintain a clean and organized office environment.
Assist in organizing meetings, staff events, and other clinic activities.
Provide basic assisting support to the dental team as needed. - Customer Service: Address patient concerns and inquiries in a timely and professional manner.
Ensure patients feel comfortable and supported during their visit.
Provide information about dental procedures, office policies, and financial options.
Job Requirements:
Education and Experience:
- Able to speak Mandarin is preferred.
- Previous experience in a dental or medical office is preferred but not required.
- Knowledge of dental terminology, procedures, and billing practices is an advantage.
Skills and Abilities:
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Proficient in using office software (e.g., Microsoft Office, scheduling software).
- Ability to multitask and work in a fast-paced environment.
- Basic understanding of medical/dental billing and insurance processes.
- Customer service-oriented with a friendly and professional demeanor.
Other Requirements:
- Ability to maintain confidentiality and handle sensitive information.
- Willingness to learn and adapt to new procedures and technologies.
- Strong problem-solving skills and the ability to handle difficult situations calmly.
- A team player who can work collaboratively with dental professionals and other staff members.
This role is essential for maintaining the efficiency of the dental clinic, ensuring a positive experience for patients, and supporting the dental team in providing high-quality care.
