Primary Responsibilities:
- Report directly to the Vice President of Hotels and support the Hotels Division in leadership and strategic direction to drive performance in Front Office, Transport and Limousine Service
- Inspire a team of professionals toward a common goal which emphasizes exceptional customer service and seamless customer experience
- Responsible for financial performance to meet/exceed budget targets for the various Business Units within the Hotel Division
- Implement relevant technologies and best practices that will enable the Hotels Division to continually transform and drive efficiencies in labor and material, while focusing efforts on creating memorable guest experiences
- Improve SOPs to drive efficiencies and ensure alignment with developments
- Create an exciting and rewarding work culture to attract, develop, and retain the right talent, including the implementation of learning and development programs to build a culture of continuous improvement, personal development and career progression
- Analyze the organization's key competitors and current trends to make recommendations to develop the hotel’s business base
- Identify opportunities and challenges/issues through data analytics and propose solutions to improve marketing strategies, optimize revenue and productivity
- Collaborate with relevant stakeholders to manage project governance, oversee development and implementation of goals, objectives, policies, procedures and systems pertaining to quality management policies
- Responsible for all aspects of quality service procedures, SOP and/or benchmarking to international standards.
Requirements:
- Possess a Bachelor’s degree in Hotel Management or related field
- At least 10 years of relevant experience in senior hotel management position in an established integrated resort or 5-star hotel with proven operations track record of simultaneously managing multiple hotels
- Preferably have a strong background in sales and marketing and revenue management
- Proven track record of driving change, results and 5-star service quality standards
- Demonstrate strong leadership and people management skill with the ability to lead through influence and ability to work in a fast-paced and diverse environment
