Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 6,800 employees globally in more than 54 offices in 46 countries.
For more information, visit us at: www.cheil.com.
Platform Operations Intern (SMC)
We are looking for a Platform Operations Intern to provide operational support for SMC, Samsung’s main asset repository platform in the South-East Asia and Oceania region.
As the Platform Operations Intern, you will assist in all SMC-related tasks such as optimizing usage and performing the day-to-day operations. You will get exposure to work with the global platform team, based in the UK.
What you'll do
● Manage user requests and onboard platform users through training sessions or user guides
● Monitor user activity like user login and asset upload and identify which markets in the region are not performing and why
● Support in measuring and reporting the overall regional performance in the platform according to KPIs
● Work with marketing managers to support creating folder structures according to their campaign needs
● Support local agencies in using the platform correctly and ensuring assets are uploaded with the correct metadata and file restrictions
● Review content for the local market and maintain graphic resolution standards for image files
● Assess copyrighted documents and license expiry of files
● Sustain consistency in asset quality, performing Quality Assurance (QA) and Quality Control (QC)
● Aligning requirements for global rollouts from Samsung HQ
● Troubleshooting any minor issues users might come across or detecting and reporting major issues to the support team
● Coordinating with key stakeholders for each market to ensure registered users are up-to-date
Who you are
● Someone who likes to keep things orderly and has great organizational skills
● You like implementing improvements to systems and working efficiently
● Some knowledge with similar platforms or services and good sense of file quality
● Some knowledge or experience with data analysis, providing data-driven insights and feedback to ensure the best evaluation
● Someone who can work well individually
● Understanding of marketing campaigns will be a great plus
