The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Review and schedule daily system operation tasks; prioritizes and ensures completion of tasks, following established procedures.
- Ensure optimal availability of the computer systems, POS, Hotel Network and Guest Internet Network.
- Perform/handle backup operations and tape management.
- Perform/handle system failures and recovery procedures.
- Maintain user accounts, user environments, directories and system security.
- Provide Desktop support
- Administrate Helpdesk tickets via Corporate Portal Helpdesk Support Suite
- Administrate Servers and IT infrastructure appliances
- Apply System patches and updates
- Install and/or maintain hotel office computers, network, file servers, network cabling, printers, other related equipment, devices, and systems; adds or upgrades
- Monitor and administer the network. Regularly review server/event logs to detect server, network and security issues
- Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors
- Ensure that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported and resolved.
- Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager.
- Ensure timely user notification of maintenance requirements and impact on system availability.
