The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations.
- Orient guests on the room facilities to facilitate guest use and comfort.
- Attend to all other guest requests as directed by Leaders, Captains and Communications Agents
- Acknowledge and communicate with Bell Captains via Mobitalk upon completion of assignments
- Respond to all other requests in a timely manner
- Provide organized and seamless luggage service
- Provide introductory explanation of room facilities
- Able to provide information and assistance to guests as and when required
- Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
- Presence at the lobby area to provide guest assistance
- Work closely with the Doorman for arrival and departure luggage assistance
- May require to perform Doorman duties as and when required
- Ensure smooth flow of traffic at the driveway
- Assist with any group luggage logistics
- Perform manual wake-up calls for guests during night shift when required
- Ensure timely deliveries of amenities to guests especially during the night shift
- Ensure grooming standard set by the hotel at all times
