• Team Management and Task Completion: Oversee and ensure the timely completion of assigned tasks by the teams.
• Officer Deployment and Coverage: Monitor and ensure adequate deployment and coverage of all officers according to operational requirements.
• Report Submission: Review, vet, and submit reports to clients within established deadlines.
• Client Coordination for Special Assignments: Collaborate closely with clients to arrange and execute special assignments efficiently.
• Officer Audits: Conduct regular audits to assess the performance and compliance of officers with company standards.
• Recognition and Incentives: Issue commendation incentives and certificates to officers who demonstrate exemplary performance.
• Training and Development: Conduct refresher training sessions for officers as needed to maintain high standards of performance.
• Feedback and Complaint Resolution: Carry out preliminary investigations into feedback or complaints raised by members of the public (MOP) or client, and take appropriate action.
• Handover/Takeover (HOTO) Process: Perform HOTO for officers who have resigned or been terminated, ensuring a smooth transition.
• Spot Checks: Perform routine spot checks on officers to ensure adherence to operational protocols.
• Client Support: Assist clients with queries and provide timely responses to their concerns.
• Officer Support and Guidance: Advise and support officers with their queries, ensuring they have the necessary information and guidance to perform their duties effectively.
• Others: Required to attend to ad hoc on-site work as well as attend to ad hoc calls or texts, which may be outside office hours.
