Job Description
Project Management:
Lead and facilitate workshops with 30 to 40 project stakeholders to gather requirements, discuss solutions, and drive consensus.
Order Management Expertise:
Utilize your familiarity with Telco B2B Order Management processes to ensure accurate and efficient handling of orders.
Program Collaboration:
Work on large-scale programs, collaborating effectively with various internal teams (e.g., development, operations, and support) and external stakeholders to ensure alignment and successful project outcomes.
Proactive Ownership:
Take ownership of assigned tasks and projects, demonstrating a proactive approach to problem-solving and delivering solutions.
Documentation & Analysis:
Prepare detailed business requirements documents, process flows, and functional specifications. Analyze and translate business needs into technical solutions.
Stakeholder Communication:
Act as the primary liaison between projects and internal teams, managing expectations and ensuring clear, consistent communication.
Continuous Improvement:
Identify areas for process improvement and contribute to the development and implementation of best practices.
Qualifications:
Education:
Bachelor’s degree in Business Administration, Information Technology, Telecommunications, or a related field. Relevant certifications are a plus.
Experience:
Proven experience as a Business Analyst in the telecommunications industry, with a strong background in B2B BSS solutions and order management processes.
Project Management:
Excellent project management skills with experience leading workshops involving large groups of stakeholders.
Collaboration:
Demonstrated ability to work effectively with diverse internal and external teams in a large-scale program environment.
Proactive Attitude:
A proactive mindset with a strong sense of ownership and accountability for project success.
Analytical Skills:
Strong analytical and problem-solving skills, with the ability to translate complex business requirements into clear technical specifications.
Communication:
Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively to various audiences.