We are seeking an experienced Business Analyst to provide operational support for the implementation of a tertiary’s new Student Management System (SMS). This role contributes to the technology enablement for student administration and academic services and will enhance student experience.
Working Hours: Monday - Friday (8.30am - 5.45pm)
Working Location: West
Salary Package: Up to $7,000
Key Responsibilities:
- Provide expert support for the implementation of Student Management Systems modules, ensuring alignment with business requirements.
- Engage with business teams to gather detailed requirements for system or technology enhancements.
- Perform UAT for new system modules.
- Monitor and report on UAT progress, addressing any issues that arise during the testing phase.
- Guide users through the adoption of new functionalities and enhancements.
- Oversee the monitoring of system implementation and UAT status to ensure timely and successful go-live.
- Collect and analyse data related to operational issues, collaborating with system vendors and IT teams to resolve problems effectively.
- Prepare comprehensive reports and dashboards for system status, support requests, and management reporting.
- Maintenance of user administration, support in troubleshooting technical and functional issues in the different systems.
- Generate and distribute system and operation reports on a daily, weekly, and monthly basis, supporting management reporting, data analysis, and business decision-making.
The requirement for the job role is as follows:
- Bachelor's degree in any related field.
- Minimum 5 years of working experiences in Business Analyst or Project Management, preferably in tertiary education sector.
- Working knowledge in student management system preferred.
- Demonstrated competencies in system and process documentation.
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Maeve Wong - Outsourcing Team
ScienTec Consulting Pte Ltd – 11C5781
