- Lead People Services team to provide support to all in a consistent, accurate and timely manner. This includes areas such as work passes, licensing matters for designated job groups and HR contact channels to service employee queries and requests.
- Lead the office that implements, sustains, and continuously reviews programmes that enhance the service and quality standards
- Ensure the services are delivered in compliance with HR policies and Singapore legislation requirements.
- Ensure that service level agreements (SLA) and key performance indicators (KPIs) are consistently met, reviewed and revised when appropriate.
- Analyse, suggest, design and implement work processes and system enhancements to continuously fine-tune the quality of work performed. This may be within the immediate scope or the wider GSS scope and may involve the need to influence and convince multiple stakeholders to adopt the designed solutions.
- Manage the performance, competencies and morale of the team, coach the team members so that they could continuous improve on service delivery and the handling of complex issues independently.
- Actively participate in strategy development and drive change management when organisational changes are introduced.
- Represent as the key point of liaison for the assigned institution on matters relating to service delivery and implementation.
- Any other duties deemed reasonable and necessary by the business.
Requirements
- Degree in Human Resource or Business-related qualification.
- At least 12 years of HR experience of which 8 years are HR Operations experience
For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: People Services Manager
Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599
