Job Description & Requirements
DUTIES AND RESPONSIBILITIES
1 To perform body and facial treatment services according to respective Treatment SOPs.
2 To provide the appropriate consultation and recommend correct treatments.
3 To ensure total customer satisfaction during and after each treatment.
4 To build and maintain a good rapport with customers.
5 To obtain feedback from customers after each treatment service and report such feedback to Clinic Manager.
6 To promote and make appropriate recommendations of products to customers.
7 To responsible for the maintenance of cleanliness and neatness of the clinic facilities, treatment rooms and other parts of the spa.
8 To prepare the necessary treatment products, replenishment of stocks, towels supplies etc.
9 To cover duties for colleagues when there is a manpower shortage.
10 To handle telephone inquiries in the absence of the Front-Desk Executive at the reception area.
11 To fix the next appointment date and time for customers after each treatment session.
12 To assist the Clinic Manager and Senior Therapist on ensuring that good services are provided to customers and that customers’ requirements are met.
13 To ensure customer satisfaction through our quality service.
