Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.
With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow. Akkodis is part of the Adecco Group.
Akkodis is a commercial brand under which both AKKA and Modis entities operate.
The Opportunity
Play a crucial role in ensuring the smooth and efficient operation of Akkodis' business in Singapore and the ASEAN region. As our Business Operations Specialist, you'll be the backbone of our back-office functions, collaborating closely with internal teams and external clients to drive operational excellence.
Main tasks include specifically:
1. Internal Operations:
· Consultant Management: Work closely with internal finance and HR teams to manage consultant onboarding, timesheets, offboarding processes as well as necessary follow up and team building activities.
· Invoice Management: Work closely with internal team to handle monthly invoicing, ensuring accuracy and timely submission to clients based on invoicing requirements of clients. Follow-up with clients on the receipt of the invoices.
· Operational Interface: Act as the point of contact for daily and monthly operational matters between Akkodis and our sister company or other partners.
2. External Client Support:
· Issue Resolution: Address and resolve client inquiries or concerns related to operations and processes.
· Compliance: Ensure all procedures are fully compliant with client requirements and internal standards.
· Process Alignment: Proactively work with clients to align processes and streamline operations.
3. Documentation & Records Management:
· Quotation & Marketing Materials: Maintain organized records of quotations, marketing materials, and other critical business documents.
· Document Control: Ensure all company files are properly stored, archived, and easily accessible.
· Data Management: Implement and maintain efficient systems for data collection and analysis.
· Reporting: Ensure accurate and timely submission of monthly closing reports to Finance, as well as other ad-hoc reports
Required Skills:
· Operational Excellence: A detail-oriented individual with a strong focus on accuracy and efficiency.
· Communication Skills: Excellent written and verbal communication skills, capable of building strong relationships with internal and external stakeholders.
· Problem-Solving: Proactive and solution-oriented approach to addressing challenges.
· Process Improvement: Ability to identify and implement process improvements to enhance efficiency.
· Compliance & Risk Management: Understanding of compliance requirements and ability to mitigate risks.
· Organization & Time Management: Exceptional organizational skills and ability to manage multiple priorities.
· Software Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new software tools.
Required Experience
· At least 3-5 years of experience in business operations, preferably in a professional services or consulting environment.
· Language: Fluency in English and any additional language is a plus.
