Job Summary
The Ways of Working Coach enables Hives and Squads to deliver high quality, right first-time impact from our investment spend by driving and embedding best practices for effective ways of working. The Coach ensures continuous improvement and outcomes in relation to speed, quality, execution certainty, efficiency, employee experience, and other key results as defined.
You are successful in this role when you enable teams to achieve measurable outcomes by driving Product Delivery ways of working and improving team performance and become a trusted partner to key stakeholders where you are assigned.
To do this, you must have (1) courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. “canary in the coalmine”, (2) mastery of data and insights to analyse and frame delivery performance issues i.e. “problem finding”, (3) leadership to drive solutions at multiple levels, and (4) bias for action to take ownership and accountability of execution, and (5) executive presence to influence leaders and teams
Key Responsibilities
People & Talent
• Be the change – model the agile mindset, values, and principles of team ownership and shared accountability, skin in the game, and striving to do better every day.
• Train, coach, and mentor leaders and teams on key principles, practices, and ways of working of a Product Delivery organization (customer collaboration, direct feedback, iterative development, product discovery, shift-left and x-by-design, etc.)
Risk Management
• Speak up and proactively flag gaps and deviations to the key principles, ways of working standards and reference models as a Product Delivery organization, and steer execution of improvement plans to address them
Governance
• Provide data-driven analysis and improvement opportunities on delivery productivity, and work with leaders and teams to address them
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles:Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Skills and Experience
Key stakeholders
• Business or Function MT
• Hive Leadership (CPO, Tech Lead, Product Owners, Chapter Leads, etc.)
• Expertise Leads and COEs
• GTO Delivery Excellence
• Group Process Owners
• Functional partners incl. HR, Risk, etc.
Our Ideal Candidate
· 10+years of experience in software engineering or product management
· 5+ years of experience in agile transformation, agile coaching, or managing agile teams
· Proficiency on software development lifecycle and use of tools (Azure DevOps, JIRA, etc.)
· Change management and change activation techniques e.g. Design Thinking, Lean Change, User Research, Kotter's 8 Step Cycle, ADKAR
Role Specific Technical Competencies
· Certifications are desired (Scrum Master, Product Ownership, ICAgile, LeSS, etc.) as long as backed by extensive hands-on experience on software engineering and product management.
· Product Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
