Responsibilities:
- Become the primary point of contact for the customer for the deployment of the CCTV project for the day to day activities.
- Understand and ensure that both customer needs and technical requirements are met throughout the lifecycle of each project
- Learn, understand and coordinate the end to end project delivery and requirements
- Learn & understand the technical capabilities of the company CCTV system
- Effectively communicate the customers' requirements to the Operations Team to allow the solution to be accurately built to the agreed specification
- Attend the customer site location for meetings, and to oversee the project deployment
- Work closely with the Head of Systems Engineering and project teams to make sure the job requirements are met and delivered to the customers satisfaction
- Work closely with the Operations Team to understand project lead times, and effectively communicate this information to the customer
- Ensure regular touchpoints with your customers through calls, email, and face-to-face meetings
- Understand your customers vision and roadmap, identifying opportunities for use cases, integrations, and program expansion. Feed this back into the agile development process to promote roadmap alignment with key accounts
- Effectively agree, record and communicate project milestones and help develop associated formal processes and relevant documentation
Qualifications and experience:
- University degree, preferably in a technical field of study
- 3+ years of relevant project management experience, preferably in a Security, surveillance, or IP video industry
- Proven ability to remotely troubleshoot and resolve project related problems
- Very good written and oral communication skills
- Excellent knowledge of Office 365, further project management or documentation tools are a plus
Key personal attributes:
- Human: Personable, able to effectively communicate on a personal level
- Honourable: Manage customers' expectations. Focussed on developing trust with customers. Able to consistently deliver what has been agreed
- Customer Driven: Empathise with the customers (internal & external) to ensure expectations are both managed and achieved
- Enterprising: Naturally inquisitive, want to understand customer challenges and develop solutions that maximise customer satisfaction and revenue
- Proficient project management skills
- Excellent communication skills (written, verbal and listening) combined with a self-assured manner adapting to different partners
- Excellent problem-solving attitude with a lot of intellectual curiosity
- Ability to prioritise workload and comfortable with multi-tasking
- Self-motivated, driven, flexible and resilient
- Well organised with excellent planning skills
- An open and honest team player
- Ability to uphold organisational values and ethics
- Strategic mindset both short and long term
