Sales Operations
- Monitor and coordinate daily sales activities for a portfolio of customers.
- Work closely with Sales and Operations teams to ensure deliverables are met.
- Handle and manage all sales order processing in a timely and efficient manner.
- Support and handle e-commerce orders as required, including packing, shipping, and delivery of stock, ensuring timely and accurate delivery of products.
- Plan and manage inventory and stock levels, perform stock-taking on a scheduled basis, and provide logistical support.
- Ensure timely deliveries by coordinating between internal and external parties.
- Follow up with customers on sales, perform consultative selling based on results and promotions.
- Liaise with Marketing on promotion matters, ensuring marketing collaterals are set up accurately.
- Handle returns and damaged products, ensuring appropriate responses and arrangements.
- Manage adverse events/product complaints in accordance with SOPs.
- Identify and gather market trends and information to share with management and relevant stakeholders.
- Handle supplier payments for internal processing.
- Assist in ad hoc projects.
Administration
- Support business development through the preparation of presentations, quotations, tenders, contracts, and agreements.
- Generate and present reports related to sales, pricing, promotions, inventory, and operations.
- Act as the main point of contact for customers, ensuring all correspondences and activities are documented and stored.
- Ensure SOPs are adhered to, supporting regular audits and checks by internal departments and external auditors.
- Liaise with internal Legal and Finance departments to ensure all contracts and agreements comply with rules and regulations.
- Maintain all documents (hard-copy, soft-copy, and online) related to Sales Operations.
- Handle mail and phone calls.
- Manage office refreshments, stationery, pantry supplies, office items, etc.
Requirements
- Bachelor’s Degree in business or a related field.
- Minimum of 2 years of relevant experience is preferred; candidates with no prior experience are also welcome to apply.
- Proficiency in Microsoft applications such as Excel, Word, and Outlook is a must.
- Excellent communication skills, both verbal and written.
- Meticulous with good analytical and problem-solving skills.
- Strong organizational and time management skills to meet deadlines.
