TikTok Pte. Ltd. will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok Pte. Ltd.'s sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As a Product Policy Manager - Discoverability in our Trust & Safety team, you will have the opportunity to work with teams of product managers, data scientists, user researchers, operations, legal and various relevant stakeholders to craft policies and safety strategies for Search and Discoverability product features.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities
What will I be doing?
- Identify and anticipate product and content safety risks to support new launches of Discoverability policies, products and features, leveraging solutions to effectively address the risks by optimising policy iteration & implementation procedures to let our users engage with a safe content ecosystem
- Work closely with cross-functional partners and internal experts to understand emerging trends or risks and drive the implementation of solutions.
- Provide prompt and professional input from the user safety perspective to support associated product feature launches.
- Cultivate a deep understanding of Discoverability features and enforcement requirements to support the development, launch and training of effective UGC content policies, guidance and safety strategies
- Work closely with product teams to promote community well-being and user safety through optimization of product safety features and product strategy.
- Conduct research into Trust and Safety best practices and analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts and develop solutions to resolve.
- Work with cross-functional teams to set goals and milestones for continuously improving the safety of Discoverability features.
- Collaborate with Product Managers, Content and Country Policy Managers, Operations, Legal, PR, and PA teams to build consensus on global feature policies and processes.
Qualifications
What should I bring with me?
Minimum Qualification
- You have 3+ years of experience working in the technology industry, with exposure to model training, policy development, program management, and/or risk assessment
- Demonstrated systematic thought process regarding policy and experience working with engineering, product and technical design teams
- Strong attention to detail -- highly self-driven and results oriented
- You have experience working with international partners across different time zones and cultures
- Experience handling sensitive and sometimes graphic material
Preferred Qualification
- Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data
- Experience working in a start-up, or being part of new teams in established companies
- Experienced in verbal and written communication, able to articulate and defend a policy position and lead to consensus
- Project management skills, with the ability to drive and manage the simultaneous delivery of complex projects in collaboration with stakeholder teams, influencing across all levels, from different time zones and cultures
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
