The main responsibilities and tasks of this position are listed as, but not limited to the following:
Administrative Support
- Provide administrative support, including preparing marketing materials, proposals and contracts, to the Room Sales team, ensuring all work is handled with efficiency, accuracy and timeliness.
- Manage incoming correspondence and telephone inquiries, ensuring they are addressed promptly and professionally.
- Maintain accurate records of all client interactions and event booking details in the hotel’s CRM system.
- Assist with the preparation of any ad hoc or recurring reports and presentations related to room sales and performance metrics, ensuring timely and accurate submission.
- Oversee the entire rate loading process for all contracted accounts, implementing a sound tracking system to ensure accuracy and compliance.
- Maintain and requisition inventory stocks for team, including brochures, stationery, and other necessary office supplies.
- Coordinate with vendors and suppliers to ensure timely delivery of products and services.
Sales and Event Support
- Attend to walk-in inquiries and respond to general inquiries in a prompt and professional manner.
- Assist in the preparation and execution of in-house corporate, industry, trade show and networking functions, both onsite and offsite, ensuring all details are managed efficiently.
- Coordinate and respond to requests for internal and external meetings, ensuring all details are communicated effectively.
Client & Team Interaction
- Collaborate with the Operations team in a timely manner on customer requests and logistical matters, ensuring customer satisfaction.
- Demonstrate cooperation and trust with colleagues, supervisors, and teams across departments, contributing to positive results and a cohesive work environment.
- Actively participate in hotel meetings, providing input and supporting team discussions and initiatives.
General Responsibilities
- Ensure that all client files and event documentation are organized and up to date.
- Provide excellent customer service to both internal and external clients, addressing any issues or concerns promptly.
- Continuously seek to improve processes and procedures to enhance efficiency and client satisfaction.
Others
- Perform any other duties that may be assigned by Management, demonstrating flexibility and a strong commitment to the hotel's success.
