Executive, Sales Support
Job Info:
- Basic $3,500 - $4,000 (Depend on experiences)
- PB
- 5 Days, Monday - Friday 8.30am - 5.30pm
- Location: East Area_ Changi N Way
Job Descriptions:
- Oversee good commercial relationship with all customers
- Monitor programs and procedures to ensure on-time delivery and customer satisfaction with the team
- Manage and implement the process improvement and changes enabled by IT systems
- Provide in-house support to the Sales Personnel in handling sales quotations, SOPs, RFQs and enquiries pertaining to assigned accounts
- Liaise and coordinate with global offices/agents with regards to sales-related enquiries, as well as shipment monitoring/coordination in accordance to account SOP set up
- Generate weekly/monthly reports for internal and external customers, in accordance to their requested format
- Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/systems
- Follow up on customer issues or handle disputes as and when necessary
- Develop and direct procedures pertinent to the effective and efficient operation of the Sales Support Team
- Provide feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes
- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
- Coach and guide new hires and junior team members for development and alignment
Job Requirements:
- Post Secondary/Diploma in Marketing, Logistics, Supply Chain Management or equivalent
- 3 to 5 years of relevant experience in Freight Forwarding Industry
- Accounting service experience preferable
- Good knowledge of Salesforce and Cargowise One
- Strong service orientation and customer management skills
- Strong knowledge of pricing for Freight Cargo Services, Contract Logistics and other Supply Chain Solutions
- Strong interpersonal skills and teamwork
How to apply:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.We regret only shortlisted candidates will be notified.
Kok Jean Ray
Registration Number: R22110935
EA Licence No: 16C8004 (Elitez Pte Ltd)
