Responsibilities
- Manage and mentor a team of network engineers to provide daily operational network technical support
- Manage network-related projects from initiation to implementation as well as getting project signoffs from Customer’s stakeholders for project closure
- Manage Customer’s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors and/or service providers
- Ensure full compliance with SLAs, IT policies and audit requirements, and provide support to all audit activities
- Provide cross-functional support to other business units whenever a need arises
- Oversee all aspects of network service delivery including but not limited to maintenance of network design, architecture and security, network device/service availability, configuration, capacity, patch management and problem management, technology refresh etc.
- Manage the following technologies:
Cisco routing and switching
Cisco SD-WAN and Cisco ISE
Zscaler
Firewall – Palo Alto
Cisco Wireless
- Act as escalation point and lead on any network-related incident triage call together with internal stakeholders, customers, and external vendors/service providers
- Participate in planning, design, preparation, and network implementation for supporting Customer’s major events
- Work closely with third party vendor, Customer’s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer’s POC initiatives
Requirements
- Must be currently based in Singapore
- Degree holder
- 13 years of experience in managing network operations including stakeholder management
- Experience in previous roles of similar capacity in a client-servicing environment, handling enterprise network routing, switching and wireless technology
- Proficient in Cisco SD-WAN/ISE
- Proficient in Palo Alto
