Responsibilities:
- Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Identify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution.
- Execute changes with clear identification of risks and mitigation plans to be captured into the change record
- Lead and manage all initial client escalation for operational issues.
- Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort supplier
- Post-incident root cause analysis and service improvement activities.
- Support pre-sales team to analyze and evaluate various alternatives and arriving at the best technology solution to meet the customer’s needs.
- Designing and implementing network and security solutions:
- Accountable for designing and implementing network and security solutions, which may include configuring routers, switches, wireless devices, and firewalls. Expected to manage mid-sized to large-scale projects effectively.
- Troubleshooting network and security issues:
- Responsible for diagnosing and resolving client network and security issues during deployment, which may include investigating connectivity problems, addressing configuration errors, and analyzing network traffic.
- Managing client relationships:
- Responsible for developing and sustaining client relationships, managing their expectations, and ensuring their requirements are fulfilled.
- Coordination with other teams:
- Collaborating closely with teams like project managers and the Operations team to ensure timely completion of network delivery.
- Creation of technical documentation:
- Responsible for creating technical documentation including Low-Level Design, As-built, UAT, Operation guide and SAT documents, and obtaining client sign-off for project closure
- Knowledge Transfer:
- Responsible for handing over the project to the client and the internal operations team.
- Provide guidance and mentorship:
- Facilitate knowledge sharing sessions to keep the team informed about best practices.
Requirements:
- Minimum 5 years of experience in network design and deployment.
- Excellent knowledge of Routing and switching, e.g. Static route, PBR, BGP, OSPF, Multicast, QoS, VSS, Stack-Wise Virtual, spanning tree, MPLS L3VPN.
- Experience in Wireless, Cisco WLC, AP, Site Survey tool
- Good knowledge of Firewall technologies e.g. IPSEC VPN, SSL VPN, IPS/IDS, Cisco ASA, Firepower, Fortigate and Palo Alto
- Good knowledge of network access control (NAC) product, Cisco ISE.
- Experience in Huawei routing & switching, Ivanti VPN and NAC implementation would be an advantage
- CCIE Enterprise Infrastructure (EI) certification
- Diploma, Bachelor’s degree, or Professional Degree in Computer Science, Information Technology, or a related field.
- Excellent interpersonal & communication skills
