We are seeking dynamic individuals with a passion for excellence in the Food & Beverage industry to serve one of Singapore's largest restaurants and bars located at Boat Quay and Changi Aiport.
Responsibilities:
- Operational Excellence: Ensure the smooth and efficient daily operations of the restaurant, maintaining consistency in service delivery.
- Standards & Integrity: Enforce company standards and safeguard the integrity of our brand, ensuring adherence to all operational guidelines.
- Sales Growth: Drive sales through effective operational execution and continuous improvement initiatives.
- Customer Relations: Proactively respond to customer feedback and complaints, ensuring prompt resolution and enhanced customer satisfaction.
- Profitability Management: Achieve financial goals by implementing cost control measures and maximizing resource efficiency.
- Risk & Liability Management: Manage restaurant liability by adhering to human resource standards, safety protocols, and security measures.
- Quality Assurance: Maintain high standards of quality control, ensuring that both food quality and restaurant hygiene meet or exceed expectations.
- Staff Development: Train, mentor, and develop staff to enhance their skills and align their performance with company goals.
- Recruitment & Training: Lead the recruitment process and ensure comprehensive training programs are in place for all staff members.
- Team Leadership: Manage staff effectively, providing regular feedback and fostering a performance-driven team environment.
- Role Modeling: Demonstrate and uphold the highest standards of performance, appearance, and behavior, setting the example for the team.
- Team Motivation: Motivate and inspire the team, creating a positive and energetic work atmosphere.
- Manpower Planning: Ensure adequate staffing levels for daily operations through strategic manpower planning, including the creation of weekly duty rosters and daily station plans.
- Event Management: Oversee the planning, preparation, and execution of events, ensuring seamless operations.
- Menu Planning Assistance: Collaborate in the planning and development of beverage and wine menus, contributing to a diverse and appealing offering.
- Inventory Management: Manage the monthly inventory process, ensuring accurate submissions and sufficient stock levels for daily operations.
- POS System Management: Oversee the Epoint system, including the recording and placement of new items into the POS terminal and stock management processes.
- Reporting & Analysis: Generate and analyze monthly reports, including sales, food and beverage performance, and customer metrics.
- Customer Feedback Collection: Gather and analyze customer feedback to continuously improve service and offerings.
- Cash Handling: Ensure accurate and secure cash handling, including daily bank deposits.
- Cleanliness & Order: Maintain a consistently clean, organized, and professional restaurant environment.
Requirements:
- Experience: Minimum of 5 years of experience in the F&B industry, specifically in a leadership role as an Assistant Manager.
- Energy & Enthusiasm: Ability to thrive in a fast-paced, dynamic environment with a proactive and energetic approach.
- Leadership Skills: Strong leadership, interpersonal, and communication skills, with the ability to motivate and lead a team effectively.
- Service Orientation: A passion for delivering exceptional service and achieving outstanding results.
- Team Collaboration: A collaborative team player with a commitment to working closely with colleagues to achieve common goals.
- Comfortable with working graveyard shifts (for Changi outlet)
