Provide top-quality service to customers before and after sales and ensure customers’ satisfaction, strengthening client’s relationship.
Responsibilities and Duties:
1. Client Management Matters
- Serve as a focal point of contact for all customers’ account management matters to ensure efficient and effective project coordination.
- Act as the primary point of contact to clients’ inquiries and provide timely and accurate responses.
- Gather feedback on system operations and collaborate with relevant teams for improvements.
2. Support
- Address clients’ inquiries and provide comprehensive support to resolve cases promptly.
- Collaborate with the IT team to assist in resolving any system-related issues that may arise.
3. Project Management
- Work closely with clients to gather project requirements and ensure a clear understanding oftheir objectives.
- Collaborate with internal teams to develop customized solutions that effectively address clients' challenges and align with project objectives.
Qualifications:
- Fresh graduates are welcome to apply
- Detail-oriented with strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficient in using project management tools and systems.
- Ability to manage multiple tasks simultaneously.
