Summary:
Reports to: Chief Technology Officer the IT Manager is responsible for the areas managed under the IT and Data departments in the company. The areas of responsibility are IT Support for both shore and sea assets, Data Management, Cyber Security and IT infrastructure (hardware and software) needs of the company.
Requirements:
- Experienced in managing M365 Business Suite, specifically services like Azure Active Directory, Microsoft Mail Exchange Servers, Security Policies, Defender, InTune, Sharepoint
- Experienced in managing and deploying desktops, laptops, and other work devices to offices and offshore locations
- Experienced in managing vendors to deliver support to users based on an agreed SLA
- Experienced in procuring, maintenance, on-site and off-site support, and sales of used equipment
- Good understanding of networking, network equipment, and cloud infrastructure
- Good understanding on managing of Windows based and Mac based devices
- Experienced in managing devices under MDM setup that is joined to a domain
- Experienced in setting up, managing and working with a vendor for security solutions
Responsibilities:
IT Support and Infrastructure
- Manage, maintain, configure, and support IT infrastructure needs for the company and users for both shore and sea-based assets
- Manage user reports on hardware issues and provide solutions with appointed vendors
- Manage all incidents and solution implementation, ensuring timely completion and delivery to end users with appointed vendors
- Manage software installation and updates on company owned devices
- Manage connectivity issues for shore and sea-based assets with appointed vendors
- Manage new software installation and updates from user requests
- Troubleshoot hardware and software issues on servers and user company owned devices
- Support users in providing access for guests and vendors
- Conduct routine checks and tests on all hardware and software, provide any required resolution for issues discovered with appointed vendors
- Manage, procure, repair, dispose, and sell off company IT assets with appointed vendors to meet company IT needs
- Manage, and administer company IT policies, documentation, and user guides
- Keep updated on the latest solutions and provide recommendations on improvements or upgrades required for the company
- Manage all hardware and software recovery responses with appointed vendors
- Work closely with Systems Manager to support users
Cyber Security
- Implement and manage all security software in the network and end-points with appointed vendors
- Create, implement, and manage cyber security policies across all information systems in the company with appointed vendors
- Create, implement, and manage monitoring policies and ensure that all notifications are attended to with appointed vendors
- Work with users to implement policies that continue to support their operations, and provide the security required to ensure integrity of the work done and data involved
- Conduct routine checks and tests to ensure that all known loopholes and vulnerabilities are detected and patched
- Conduct routine checks to discover and respond to security breaches and incidents
- Create, implement, and manage cyber security incident response framework with appointed vendor. This should be the basis for all incident responses to internal and external stakeholders during security breaches
- Provide routine reports on security notifications and breaches
- Provide routine updates and reminders on cyber security awareness and education materials to users
- Manage the reporting and recovery process of a security breach or incident with appointed vendor, within the timeframe defined in the framework
- Work with users and departments to ensure that any required cyber-security audits are attended to, completed, and passed
Data Management
- Work closely with the Data team to support the company with data policies across all systems deployed on shore and sea-based assets
- Support the Data team in implementing Data Governance and Management policies across all systems
- Support the Data team in enforcing Data Loss Prevention policies across all systems
- Work closely with the Data team and appointed vendors to ensure that data across all systems are protected, secured, backed up and regular checks are conducted
People Management
- Manage the IT Team Members work, schedule and training
- Support the CTO in the appraisals of IT Team Members work performance
- Guide and support the IT Team Members in day-to-day operations
- Work closely with other departments and support their day-to-day operations
Interested applicant who possess the above-mentioned experience. Kindly send in your resume. We regret only shortlisted candidates will be notified.
EA License No. 14C7092
EA Registration No: R1110882
EA Personnel: Lee Ming Er
