Our client is looking for a temporary customer service and sales order support executive role to cover for 6 months maternity.
Work Location: Yishun
Job Posting Description:
- Provide the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre salesand post-sales functions via calls and emails.
- Provide support to account management of quote to cash cycle, generation invoices and coordinate for delivery of orders
- Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns, create invoices/debit /credit note and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company's policies, processes and legal requirements.
- Follow-up closely of outstanding orders and issue with proactive communication to customers.
- Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
- Performing on miscellaneous duties and to support business projects as assigned.
Qualifications
- Minimum 2 years of relevant work experience in customer service operations, sales order fullfilment and sales operations preferable in the same industry.
- Excellent communication skills, both written and verbal in English.
- Proficiency in MS Office -- Word, Excel, PowerPoint
- Knowledge in SAP, CRM or similar ERP system is preferred but not mandatory
- The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
- Equipped with business acumen preferred, with customer-centric mindset
- Excellent phone skills with capability to handle high call volumes.
- Good team player
- Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
- Comfortable with technology and IT tools, with keen eye to digitalize work processes
- Ability to work extended shift on when necessary, especially on the last few business days of the month.
