As a L1 Application Support Engineer, you will play a crucial role in ensuring the smooth operation in supporting the operation in smart nation projects.
Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm)
Working Location: South
Salary Package: Up to $4K + AWS + Attractive Employee Benefits
Key Responsibilities:
- Lead a team of application helpdesk agents, providing guidance, support, and mentorship.
- Provide advanced technical support for various applications, including troubleshooting and resolving issues.
- Utilize tools such as Jira and ServiceNow for ticket management and workflow automation.
- Coordinate with other IT teams to resolve complex issues and improve support processes.
- Develop and maintain documentation for troubleshooting procedures and support processes.
- Monitor and analyze helpdesk performance metrics to ensure high levels of customer satisfaction.
- Conduct regular training sessions for helpdesk agents to enhance their technical skills and knowledge.
- Serve as the escalation point for unresolved technical issues.
- Involve in the creation and processing of SOP.
Requirements:
- Diploma in computer science or information technology field or related field.
- Minimum 4 years of proven experience as a Application Helpdesk Agent or in a similar role.
- Experience in application support, Jira, ServiceNow, or similar tools.
- Good to have both web and mobile application support experience
This authorizes us to:
• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Maeve Wong - Outsourcing Team
ScienTec Consulting Pte Ltd – 11C5781
