Job Title : Senior Assistant Manager, Surgical & Spec Svcs
Job Type : Permanent
Job Location : Southwest Singapore
Key Skills : Hospital Operations
Job Responsibilities:
· Manage service point operations assigned
o Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
o Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
o Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
o Ensure that workflows for new and existing services are reviewed, optimised and streamlined.
· Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets
o Responsible for devising innovative services to continually improve service levels and delight patients.
· Involvement in Campus development workshops and planning.
o Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
o Manage Service Associates (SAs) providing services in service points, as the Reporting officer
o Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
o Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
o Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
o Participate in committees and other tasks as assigned
Job Requirements
· Degree in any discipline with minimum 3 years’ work experience in Healthcare industry Healthcare operational experience will be advantageous
· At least 4 years of experience in managing frontline staff
· Analytical, quantitative with strong communication skills (written and verbal)
· Proficient in Microsoft Word/Excel/PowerPoint
If the role sounds interesting to you, please contact [email protected]to learn more about the role. We regret to inform that only shortlisted candidates will be notified.
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Manisha Sharma
RMA Consultants Pte Ltd
EA License No 93C4403
EA Regn No R1872602
