Zenith Infotech is an IT Recruitment Company in Singapore for the last 27years. We have an opening for the above position with our client
Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality for Post Go-Live Support. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
Requirements:
- Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing.
- ITIL and IT Service Management background
- Defect triaging and issue management
- Experience with reporting the production status, SLA and KPIs in a telco project.
- Should be able to manage the prioritization and planning of a team of support developers and testers.
