Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.
And here at Funding Societies | Modalku we live by our core values GETFS:
- Grow Relentlessly: Strive to become our best, most authentic selves.
- Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
- Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
- Focus on Impact: Create impact through bias for action and tangible results.
- Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
Job Overview: This is a crucial role within the Singapore Business Unit, providing dynamic support across multiple functions, including Partnership, Financial Products, Credit, Sales, Operations, and Collections. The focus of this role may shift in alignment with business directions and needs, requiring flexibility and adaptability.
Responsibilities
- Lead and Support: Manage borrower-facing activities, including acquisition, onboarding, collection related processes (e.g. product calculation, preparation of Statement of Account,Giro/DDA application processing, etc) and telesales team management, etc.
- Backend Operations: Oversee backend activities related to borrowers and partners, such as KYC checks, CRM updates, referral fee payouts, collection monitoring, partner contract generation, loan drawdown processes, etc.
- Reporting: Prepare and deliver daily, weekly, and monthly reports for various stakeholders, including the Business Unit weekly tracker, Financial Product Portfolio trackers and Partnership tracker, etc
- Process Improvement: Enhance and maintain existing Standard Operating Procedures (SOPs) to ensure operational accuracy and efficiency.
- Undertake ad-hoc responsibilities as they arise, demonstrating the ability to adapt to new challenges and align with evolving company objectives.
Requirements (Must-Haves)
- Exceptional attention to detail with the ability to multitask effectively in a fast-paced environment, meeting strict deadlines.
- Creative problem-solving skills with the ability to devise sustainable solutions to complex challenges.
- Strong communication skills, confident in conveying information clearly, and adept at collaborating across teams.
- Self-motivated, humble, and a proactive team player.
- Willingness to share knowledge, ideas, and best practices with colleagues.
- Proficient in MS Office, especially Excel/Gsheets, with a strong understanding of advanced features.
- Strong business acumen with a genuine enthusiasm for supporting SMEs.
Additional Requirements (Good-to-Haves)
- Prior experience in Sales or Operations support roles.
- Familiarity with Slack and/or Google Workspace.
- Basic knowledge of SQL and Python, as required by the scope of work.
