Job Description
- Provide post-sales installation and technical support to clients
- Competent in Microsoft Windows Server Operating System, TCP/IP, DNS, and troubleshooting of system issues
- Analyze requirements and perform network solutioning, planning, installation and setup of network systems
- Installation and configure cloud services like Microsoft 365, Microsoft Azure, Acronis Cloud and Sophos Cloud Service
- Provide network operation support, problem isolation, and troubleshooting for network incidents
Requirements (Qualifications/Experiences/Behavioural):
- Min. Diploma or Bachelor’s degree in Computer Sciences, Information Technology or a related field preferred
- Min. 2 year of relevant experience operating in a similar role
- Required Skill(s): Cisco Networking, Fortinet Firewall, Windows Server, Virtualization
- Strong foundation in network knowledge
- Able to work independently and without supervision, and meticulous
- Strong troubleshooting and analytical skills
- May be required to provide on-call support
- Has passion for IT technology, driven and willingness to learn new technologies in a fluid and fast-paced environment
- Good interpersonal and communication skills to interact effectively at all levels
