Job Responsibility:
- Manage, configure and upgrade a wide variety of security technologies (e.g. FW, UTM, IDS/IPS, SSE, EPP/EDR, VPN, DLP, and etc.)
- Respond managed security technology’s fault alerts and/or customer’s escalation.
- Use strong fundamental knowledge (e.g. TCP/IP) and product-specific knowledge to perform troubleshooting on common technical issues on the managed security technologies.
- Perform escalation to internal product domain experts and/or external product vendors.
- Work with internal experts/external vendors to resolve technical issues.
- Prepare incident reports on high-severity incidents.
- Respond to inbound change requests (CRs), service Requests (SRs), and queries on managed security technologies, promptly (within stipulated SLA).
- Perform regular configuration backups on managed security technologies.
- Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.
- Create and update technical documentations on managed security technologies.
- Generate monthly reports according to service scope requirements.
- Adhere to policies, procedures, and security best practices.
- Resolve problems independently and understand escalation procedure.
- Provide recommendations and advice as the Subject Matter Expert
General Requirements:
- Bachelor’s degree or Polytechnic Diploma in Computer Science, Information Technology or Information System is preferred.
- At least 2 to 5 years’ working experience in IT Infrastructure Operation and/or Support.
- Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
- Strong critical thinking and problem-solving skills and a passion for information security
- Fluent communicator in both written and spoken English; Good interpersonal skills.
Technical Requirements:
- Professional certification and/or practical working expertise will be preferred on some/most the below security technologies:
- Palo Alto (Firewall and/or SASE)
- Fortigate (Firewall and/or SASE)
- CheckPoint (Firewall)
- Cisco FirePower (Firewall and/or NIPS)
- Zscaler or Netskope (SSE)
- Trellix, CrowdStrike, MS Defender (EPP/EDR)
