The AGS Technical Support Engineering organization (TSE) provides advanced remote and onsite technical support to Global FSO Site Teams. This job requisition is specifically for the TSE FEP team which provides technical support for 300mm FEP systems.
Key Responsibilities
- Provides escalation support to FSO for 300mm Applied Materials FEP tools in need of repair, via CRM escalation notifications. Creates action plans & fishbone diagrams for the purpose of accelerating problem resolution and returning customer tools to a production-worthy state.
- Acts as intermediary between FSO and the FEP BU by providing technical support and documentation to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment.
- Learns new products and actively pursues opportunities for self-development for new/unfamiliar products.
- Is an expert at troubleshooting Applied Materials equipment.
- Creates original documentation for publishing in ARK.
- Collaborates with multiple business units and Applied Material entities (FSO, SBU, BU, Engineering, obsolescence team).
- Candidate for consideration must be proactive in nature and able to work without direct supervision and self-reliant.
Functional Knowledge
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Business Expertise
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
Leadership
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
Problem Solving
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
Impact
- Impacts quality of own work and the work of others on the team; works within guidelines and policies.
Interpersonal Skills
- Explains complex information to others in straightforward situations.
Additional Job Description
- Support FSO technical escalations created through CRM.
- Build relationships with local account teams through communication leadership.
- Create detailed action plans and fishbone diagrams.
- Author original documentation to publish in ARK for field use.
- Research FEP configuration and part inquiries.
- Support FSO technical escalations created through CRM.
- Provide coaching to junior CEs for FSO.
- Build relationships with local account teams through communication leadership.
- Create detailed action plans and fishbone diagrams.
- Author original documentation to publish in ARK for field use.
- Research FEP configuration and part inquiries.
- 25% global travel, but could be higher.
