Position Purpose
Join a dynamic and innovative support organization, where your role will be critical in maintaining and enhancing a stable and resilient production environment across a full range of applications.
Your expertise will directly impact the business and operations by ensuring that risks are managed, mitigations are in place, and solutions are equipped with robust monitoring capabilities.
Contract Details
This is an exciting one-year contract opportunity that offers a unique challenge beyond the typical role.
Description
This is not your ordinary support role!
As part of our Monitoring & Production Support team for Payments, SWIFT, and Cash flows, you will be at the forefront of ensuring seamless operations. This role demands quick thinking, problem-solving, and excellent communication skills, all within a fast-paced environment where no two days are the same.
Direct Responsibilities
Crisis Management & Incident Resolution:
- Lead Incident and Crisis Management: Quickly assess the criticality of malfunctions, implement appropriate incident management actions, and coordinate with key stakeholders to restore services efficiently.
- Crisis Communication: Lead crisis conference calls and ensure timely, clear, and accurate status updates are provided to business users, the management team, and other stakeholders.
Production Support & Monitoring:
- Business Support: Respond swiftly to back-office business lines during flow execution malfunctions (whether internal or client-related) and maintain regular communication throughout incident resolution.
- Daily Monitoring & Asset Management: Perform routine checks and monitor global assets, including Cash Management layers, SWIFT-related components, message files, and event logs.
- End-to-End Monitoring: Utilize available tools and procedures to ensure comprehensive operational monitoring and promptly identify any gaps or discrepancies in the process.
- Maintenance Supervision: Oversee recurrent maintenance interventions, ensuring minimal disruption and optimal operation.
Specific Qualifications
- Experience: 3-5 years of relevant experience in SWIFT or Cash Management.
- Skills: A strong background in SWIFT or Cash Management is essential.
Work Schedule
- Weekend Rotation: Work on a rotating schedule, with compensation in the form of two consecutive off-days during the week.
- Public Holidays: Be prepared to work on public holidays, with compensation provided as one off-day.
- Early Shifts: Be flexible to work early shifts (from 7 AM to 4 PM or 8 AM to 5 PM).
